This visiting client is a well-established durian processing manufacturer with years of experience in Southeast Asia. Benefiting from abundant local durian planting resources, its freeze-dried durian products are widely supplied to local supermarkets, cross-border e-commerce stores, and exported in bulk to Europe, America and the Middle East. In recent years, the global market demand for freeze-dried durian snacks has grown rapidly. The client's old freeze-drying equipment can no longer meet the expanding order volume. Worse still, ordinary universal dryers cause frequent defective products during durian processing, including collapsed pulp, tray adhesion, browning and severe loss of unique durian aroma. After failing to find suitable processing equipment from local suppliers, the client contacted our company through cross-border channels to start technical negotiations.
Before the factory visit, our two parties maintained half a month of in-depth online communication. According to the client's workshop area, daily fresh durian processing capacity and finished product planning, our engineers designed exclusive layout drawings for the whole production line. Considering durian's unique physical properties of high sugar, high fat and high viscosity, we customized dedicated pre-freezing and sublimation process curves. We also sent full sets of supporting materials including real machine videos, freeze-dried durian sample photos and complete CE certification documents, and answered dozens of questions covering energy consumption, labor cost, product loss rate and export inspection standards, laying a solid foundation for the offline inspection and contract signing.
We offered one-stop full-process reception service on the day of the client's arrival. Our business team first guided the delegation to our exhibition hall, introducing our over ten years of R&D and manufacturing experience in freeze-drying equipment, self-owned sheet metal workshop, standardized assembly pipeline and numerous successful export cases serving tropical fruit processing factories across Southeast Asia. We displayed a full range of industrial freeze dryers from 20㎡ to 500㎡, with key highlights of upgraded models specially optimized for high-sugar tropical fruits such as durian and mango.
Afterwards, the client toured the assembly workshop and professional material testing laboratory. Our technical engineers launched the industrial freeze dryer for live demonstration, loading fresh seasonal durian pulp for real freeze-drying tests. The PLC intelligent control system could quickly call the exclusive durian process curve with one click, delivering stable low-temperature refrigeration and uniform vacuum sublimation inside the drying chamber. Once the test finished, the client inspected the freeze-dried durian samples on site. The finished durian maintained complete and plump shape without collapse, presented bright golden color without oil precipitation or blackening, and retained strong natural durian fragrance after being split open, with moisture content fully meeting export standards. All common defects caused by the client's old equipment were completely solved.
During the technical negotiation meeting, both sides discussed all cooperation details thoroughly, including FOB Qingdao delivery terms, container loading layout for the whole production line, full machine inspection and commissioning before factory delivery, on-site installation guidance by overseas engineers, full-cycle technical training on durian freeze-drying craft, stable long-term supply of spare parts and extended warranty after-sales system. The client stated that they had visited many domestic equipment manufacturers before, most of whose machines only fit ordinary fruits and vegetables and could not handle high-fat and high-sugar durian materials. Our customized durian freeze dryer was optimized through hundreds of material tests to solve all major processing pain points of durian. Moreover, a single unit can flexibly switch to produce mango, okra, chicken breast granules and other freeze-dried products, greatly cutting the client's extra procurement cost of multiple machines and perfectly matching its medium and long-term capacity expansion plan.
After the factory tour, real-machine testing and thorough technical exchange, the client fully recognized our independent R&D strength, reliable equipment quality and comprehensive export supporting services. The procurement contract for the complete durian freeze-drying production line was signed on the spot. The client clearly stated that our company will be the priority supplier for equipment procurement when building new durian processing branches in the future, and expected to establish long-term strategic cooperation to jointly explore the global freeze-dried durian food market.
We will strictly follow the construction schedule stipulated in the contract to complete sheet metal processing, complete machine assembly and factory inspection. The equipment will be packed, loaded into containers and shipped on schedule. After the machines arrive at the overseas workshop, our professional engineers will be dispatched to complete on-site installation, commissioning, operator training and full practical training of durian processing techniques. We provide lifelong technical consultation and maintenance service to guarantee stable and efficient mass production of the client's durian freeze-drying line.
